Terms and Conditions
1. INTRODUCTION
This document (together with the documents mentioned herein) establishes the general terms and conditions that govern the use of this website (www.b-copenhagen.in) and the purchase of products on it (hereinafter referred to as the "Conditions").
We urge you to read the Conditions, our Cookies Policy, and our Privacy Policy (hereinafter, jointly, the “Data Protection Policies”) carefully before using this website. When using this website or placing an order on it, you are bound by these Conditions and our Data Protection Policies. If you don’t agree with the Conditions and with the Data Protection Policies, do not use this website.
These Conditions may be modified. It is your responsibility to read them periodically, as the Conditions at the time of using the website or concluding of the relevant Contract (as defined further on) shall be those that apply.
If you have any query regarding the Conditions or the Data Protection Policies, you may contact us by using the contact form.
The Contract (as defined below) may be executed, at your choice, in any of the languages in which the Conditions are available on this website.
2. OUR DETAILS
Sale of goods through this website is carried out under the name B. Copenhagen by BTX Apparel India Private Limited, an Indian company with registered address at L2, Sarita Vihar, New Delhi - 110076, with email address care@b-copenhagen.in, telephone number 8800444477, and Corporate Identification Number U51310DL2020FTC374330.
3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE
The information or personal details that you provide us shall be processed in accordance with the Data Protection Policies. When you use this website, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality.
4. USE OF OUR WEBSITE
When you use this website and place orders through it, you agree to:
i. Use this website to make enquiries and legally valid orders only.
ii. Not to make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorised to cancel it and inform the competent authorities.
iii. Provide us with your email address, postal address and/or other contact details truthfully and exactly.
You also agree that we may use this information to contact you in the context of your order if necessary (see our Privacy Policy).
If you do not provide us with all the information we need, you cannot place your order.
When you place an order on this website, you state that you are over the age of 18 and are legally eligible to enter into binding contracts.
5. SERVICE AVAILABILITY
Delivery service for the articles offered on this website is available in India only.
6. FORMALISING THE CONTRACT
To place an order, you must follow the online purchasing procedure and click on "Authorise payment". After doing so, you will receive an email confirming receipt of your order (the "Order Confirmation"). You will be informed via email that the order is being sent (the "Shipping Confirmation"). These Conditions and the Contract constitute a written agreement between us.
7. TECHNICAL MEANS TO CORRECT ERRORS
In case you detect that an error occurred when entering your personal data during your registration as a user of this website, you can modify them in the section "My Account".
In any case, you will be able to correct errors related to the personal data provided during the purchase process by contacting the customer service via the telephone number 8800444477 or the email address care@b-copenhagen.in, as well as exercising the right of rectification contemplated in our Privacy Policy through care@b-copenhagen.in.
This website displays confirmation boxes in various sections of the purchase process that do not allow the order to continue if the information in these sections has not been correctly provided. Also, this website offers details of all the items you have added to your shopping cart during the purchase process, so that before making the payment, you can modify the details of your order.
If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service, telephone or email address above, to correct the error.
8. AVAILABILITY OF PRODUCTS
All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount that you may have paid.
9. REFUSAL TO PROCESS AN ORDER
We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time.
We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the website or not processing an order once we have sent the Order Confirmation.
10. DELIVERY
Notwithstanding Clause 8 above regarding product availability and except for extraordinary circumstances, we will endeavor to send the order consisting of the product(s) listed in each Delivery Confirmation prior to the date indicated in the Delivery Confirmation in question or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method and, in any case, within a maximum period of 30 days from the date of the Order Confirmation.
Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone.
If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid. Keep in mind in any case that we do not make home deliveries on Sundays or bank holidays.
For the purpose of these Conditions, the "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you.
11. INABILITY TO DELIVER
If it is impossible for us to deliver your order, we will attempt to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse/store.
We will also leave a note explaining where your order is located and what to do to have it delivered again. If you will not be at the place of delivery at the agreed time, we ask you to contact us to organize delivery on another day.
If after 30 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the Contract and it will be terminated. As a result of the termination of the Contract, we will refund to you all payments received from you, including delivery charges (except for any additional charges resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 30 days of the date on which this Contract has been terminated.
Please keep in mind that transport derived from the termination of the Contract may have an additional cost which we will be entitled to pass on to you.
12. TRANSMISSION OF RISK AND OWNERSHIP OF THE PRODUCTS
The products shall be under your responsibility from the moment of delivery to you as outlined in Clause 10 above.
You will take ownership of the products when we receive full payment of all amounts due, including delivery charges, or at the moment of delivery (as defined in Clause 10 above), if that were to take place at a later time.
13. PRICE AND PAYMENT
The price of the products will be as stipulated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the website are correct, errors may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be refunded to you in full.
We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Shipping Confirmation) if the error in the price is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price.
The prices on the website include Goods and Service Tax (GST), duties, and cesses but exclude delivery or return charges, which are added to the total price as indicated in our Shopping Guide (see the section on Delivery/Return Charges).
Prices may change at any time. However, except as stipulated above, the changes shall not affect the orders for which we have sent an Order Confirmation.
14. INVOICE
The invoice will be provided to you along with the products when delivered.
15. EXPRESS CHECKOUT
The express checkout feature (hereafter "Express Checkout") makes it easier for you to make purchases on this website as you do not have to enter shipping, billing, and payment information for each purchase. Express Checkout is available in the “Shopping Bag” section.
To use Express Checkout, you will have to save your card information. You may do so when making a payment with any of the cards accepted by this website by clicking the "Save my card details" option.
This will result in the following card details being saved: card number, cardholder name exactly as it appears on the card, and card expiry date.
To save your card information and use Express Checkout, you will have to accept the applicable Privacy Policy and Conditions.
By agreeing to use Express Checkout, you authorize that purchases paid through the tool be charged to the respective card linked to the tool. Card usage shall be governed by the written terms between you and the card issuer in all cases.
You may save card information in Express Checkout for as many cards as you like, provided you make at least one payment with each of them. If you wish to save card information for more than one card, the card whose information was saved most recently will be considered your "Favorite Card" and will be charged for Express Checkout purchases by default. However, you may change your Favorite Card in the My Account section of this webpage.
To use Express Checkout, you only have to click on the "Express Checkout" button that appears in the Shopping Bag. A screen will immediately appear with the shipping, billing, and payment information for your purchase. The information available on this screen cannot be edited, so if there is incorrect information, do not complete the purchase. To make purchases using different details, do not use the Express Checkout service.
You may change your Favorite Card linked to Express Checkout in the My Account section of this webpage.
16. TAXES
Pursuant to the prevailing rules and regulations in force, all purchases made through the website are subject to all applicable taxes, including but not limited to GST, duties, and cesses.
17. EXCHANGE/RETURN POLICY
17.1 Contractual right of withdrawal
We grant you a period of 14 calendar days from the Order Confirmation date to return the products (except those mentioned in Clause 17.2 below, for which the right to cancel is excluded).
In case you return the goods within the contractual term of the right of withdrawal, you will only be reimbursed for the amount paid for said products. Delivery charges will not be reimbursed. Unless you hand the goods over in a B. Copenhagen store, you shall bear the direct cost of returning the goods, including home collection via a courier organized by us.
We reserve the right not to accept the return of products which:
i. We believe are being returned after use.
ii. Are damaged (except where the return is on account of damaged goods having been delivered to you).
The withdrawal period will expire after one month from the day on which you received the Order Confirmation.
To exercise the right of withdrawal, you may notify us at B. Copenhagen by sending an email to care@b-copenhagen.in or by writing to our contact form, of your decision to withdraw from this contract by an unequivocal statement (example: a letter sent by post or email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
17.2 Common Provisions
You shall not have the right to withdraw from the Contract when it is for the delivery of any of the following products:
i. Customized items
ii. Accessories, bags or shoes without their original wrapping.
iii. Sealed goods which are not suitable for return due to hygiene reasons and where unsealed after delivery.
iv. Damaged goods.
v. Goods which have been used prior to withdrawal from the contract.
Your right to cancel the Contract shall apply exclusively to the products that are returned in the same condition in which you received them. No reimbursement will be made if the product has been used, is not in the same condition as when delivered, or has been damaged.
Please return the products using or including all their original packaging, instructions, and other documents, if any, accompanying the products. In any case, you must send the product to be returned together with the receipt you received when the product was delivered.
Upon cancellation, the respective products shall be returned as follows:
When returning the product(s) by Courier arranged by us, you should contact us through our web form or email to care@b-copenhagen.in or by telephone at 8800444477 to arrange for the product to be collected at your home. You should send the product in its original packaging and follow the directions on the "RETURNS" page of this website.
After examining the article, we will inform you of whether you have the right to reimbursement of the amounts paid. The refund (excluding delivery or home collection charges) will be paid as soon as possible and, in all cases, within 30 days from the date on which you notified us of your intention to return.
Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. The refund will always be paid using the same payment means you used to pay for your purchase.
17.3 Returns of Defective Products
If you think that at the moment of delivery the product is not as stipulated in the Contract, you must contact us immediately through our contact form, providing the product details and the damage sustained; you can also call us on 8800444477.
You must return the product to the address indicated on the receipt that you receive with the product when it is delivered, at any B. Copenhagen store, or by giving it to the courier that we send to your home.
We will carefully examine the returned product and notify you by email within a reasonable period whether you have the right for a refund or exchange. The refund or replacement of the article shall take place as soon as possible and, in all cases, within 14 days from the date on which we confirm that the refund or replacement of the product is going ahead.
If a defect or damage is confirmed on the returned products, we will give you a full refund, including the charges you have accrued for delivery and return. The refund will always be paid using the same payment means you used to pay for your purchase.
18. LIABILITY AND WAIVING LIABILITY, STATUTORY CONSUMER RIGHTS
Unless otherwise indicated expressly in these Conditions, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of said product.
Notwithstanding the above, our liability shall not be waived nor limited in the following cases:
i. In case of death or personal harm caused by our negligence.
ii. In case of fraud or fraudulent deceit.
iii. In any case in which it is illegal or unlawful to exclude, limit, or attempt to exclude or limit our liability.
Notwithstanding the paragraph above, and to the extent legally allowed, we shall not accept any liability for the following losses, regardless of their origin:
i. Loss of income or sales.
ii. Operating loss.
iii. Loss of profits or contracts.
iv. Loss of forecast savings.
v. Loss of data.
vi. Loss of business or management time.
Due to the open nature of this website and the possibility of errors in storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted or obtained by means of this website, unless otherwise indicated expressly on this website.
All product descriptions, information, and materials shown on this website are provided "as is," with no express or implied warranties on the same, except those legally established.
19. INTELLECTUAL PROPERTY
You recognize and agree that all copyright, registered trademarks, and other intellectual property rights on all materials or contents provided as part of the website belong to us or those who grant us the license for their use.
You may use said material only to the extent that we or the usage licensors authorize expressly. This does not prevent you from using this website to the extent necessary to copy the information on your order or contact details.
20. VIRUSES, PIRACY, AND OTHER COMPUTER ATTACKS
You must not make undue use of this website by intentionally introducing viruses, Trojans, worms, logic bombs, or any other software or technologically damaging or harmful material. You shall not attempt to make unauthorized access to this website, the server on which the site is hosted, or any server, computer, or database related to our website.
We shall not be held liable for any damage or harm resulting from a denial of service attack, virus, or any other software or technologically damaging or harmful material that may affect your computer, IT equipment, data, or materials as a result of using this website.
21. LINKS FROM OUR WEBSITE
If our website contains links to other websites and third-party materials, said links are provided for information purposes only, and we have no control over the content of those websites or materials. Accordingly, we shall not accept any liability for any damage or harm deriving from their use.
22. WRITTEN COMMUNICATIONS
The applicable regulations require that some of the information or notifications that we send to you be in written form. By using this website, you agree that most of the communication with us will be electronic.
We will contact you by email or provide you information by posting alerts on this website. For contractual purposes, you agree to this electronic means of communication and accept that all contracts, notifications, information, and other communication that we send you electronically comply with the legal requirements of providing it in writing.
23. NOTIFICATIONS
The notifications that you send us must be sent via our contact form. Unless otherwise stipulated, we may send notifications to you either by email or to the postal address you provided when placing an order.
24. TRANSFER OF RIGHTS AND OBLIGATIONS
The Contract is binding for both Parties, as well as for our respective successors, transferees, and heirs.
You may not transfer, cede, levy, or in any other way transfer a Contract or any of the rights or obligations derived from the same without our written consent in advance.
We may transfer, cede, levy, subcontract, or in any other way transfer a Contract or any of the rights or obligations derived from the same, at any time during the life of the Contract.
25. EVENTS BEYOND OUR CONTROL
We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control ("Force Majeure").
Force Majeure includes but is not limited to the following:
i. Strike, lockout, or other forms of protest.
ii. Civil unrest, terrorist attack or threat, war, or preparation for war.
iii. Natural disasters such as fire, explosion, storm, flood, earthquake, or epidemic.
iv. Inability to use transport or telecommunication systems.
v. Acts of government or public authorities.
Our obligations deriving from Contracts are suspended during the Force Majeure period, and we will provide reasonable resources to end the situation of Force Majeure or find a solution to fulfill our obligations.
26. WAIVING RIGHTS
Failure on our part to require strict compliance with any of your obligations under the Contract or these Conditions shall not constitute a waiver of such rights.
27. PARTIAL ANNULMENT
If any of these Conditions or any provision of a Contract is declared null and void by a competent authority, the remaining terms shall remain in effect without being affected by the declaration of annulment.
28. ENTIRE CONTRACT
These Conditions and any referenced documents constitute the entire agreement between the Parties regarding the purpose of the same, replacing any previous agreements or promises.
29. OUR RIGHT TO MODIFY THESE CONDITIONS
We have the right to review and modify these Conditions at any time.
You are subject to the policies and Conditions in effect at the moment of using this website or placing an order, except when changes by law or governmental decisions are required retroactively.
30. APPLICABLE LEGISLATION AND JURISDICTION
The use of our website and the product purchase contracts through this website shall be governed by the laws of India.
Any controversy that arises or is related to the use of the website or contracts shall be subject to the exclusive jurisdiction of the courts of New Delhi.
31. COMMENTS AND SUGGESTIONS
Your comments and suggestions are always welcome. Please send any comments and suggestions via email to care@b-copenhagen.in or call us at 8800444477.