Exchange and Returns
At B. Copenhagen, we strive to provide you with the best shopping experience. If you are not satisfied with your purchase, you can initiate an exchange or return within 14 days from the delivery date.
How to Return?
- Contact us at care@b-copenhagen.in and provide your order number along with the reason for the return.
- Merchandise can only be returned if it is unused and all price tags are intact.
- Once the return is confirmed (generally 12-24 hours), our courier partner will pick up the product from you within 3 business days (excluding Sundays).
- After the product is picked up, it will undergo a quality check to ensure it meets the conditions for return.
- On successful completion of the quality check, we will process your refund within 7-10 days.
- You will receive a confirmation email from us once your refund has been processed.
What if merchandise is damaged?
If your order is damaged, please contact our Customer Services team immediately so we can guide you on the next steps. You can reach out to us via email at care@b-copenhagen.com or call us at +91 8800444477 and state your order number.