At B. Copenhagen, we want you to love any product that you buy from us and hope you do not have to look at this page very often. However, we take pride in our simple customer service journey and if for any reason you are not satisfied, please write out to us at email@example.com and allow us to make it right.
You may initiate return or exchange of the product(s) within 15 days from the date of delivery.
In case of exchange, once we receive the return parcel, we will ship out the replacement to you right away.
In case of returns, once we receive the return parcel, B. Copenhagen will offer a full refund for your product(s). No Questions Asked !
Refunds and Timings
The refund will be processed on same payment method used by you at checkout. Please allow up to 10 business days after our confirmation mail for the refund to process.
How to return?
The return will be processed in two simple steps:
1. Write to us at firstname.lastname@example.org, stating your reason
2. Pack the product(s) and the invoice in the original packaging
YOU ARE DONE.
Our delivery partner shall come to inspect/collect the product and return it to us.
What if I don't have the original packaging?
If you no longer have the original packaging, you can return your order using any other packaging, to store the product(s).
Do I have to write the return address?
Not at all! Just follow the two simple steps and we will process your return!
What if I change my mind?
If you no longer wish to exchange or return, please write to us at
email@example.com and we shall process that for you.
Please Note: All items must have their labels and be in unused condition.